How do I request a quote?
Send us the date, the time, the pick-up point, the destination, the number of passengers and the amount of luggage. For airports and stations, please also give us the flight or train number.
Is the service private?
Yes. The vehicle is reserved exclusively for you and for the people named on the booking.
Where will I meet the driver at the airport?
Your driver will be waiting in the arrivals area, or at the point given in your confirmation, holding a sign with your name on it.
Where will I meet the driver at the railway station?
The meeting point is given in your confirmation. It may vary depending on the station, the platform and traffic conditions.
Where will I meet the driver at the port of Civitavecchia?
The meeting point depends on the ship, the cruise terminal and port regulations. You will receive the details in your service confirmation.
What should I do if I cannot find the driver?
Stay at the meeting point indicated and call the number shown on your booking confirmation straight away.
My flight is delayed – do I need to tell you?
If you have given us the correct flight number, we will monitor the actual arrival time. You must still tell us if your flight is cancelled or changed, if you miss a connection, or if you land at a different airport.
What happens if the flight arrives early?
We monitor the flight using the number given on the booking. Wherever possible, the service will be arranged around the actual landing time.
How much waiting time is included at the airport?
45 minutes of waiting time is included, counted from the actual landing time published on the official adr.it website. If you are held up at baggage reclaim, customs or border control, please contact us promptly.
What happens after the 45 minutes of waiting time?
Any extension of the waiting time is subject to the driver’s availability and to the conditions that will be communicated to you.
What should I do if my flight or train is cancelled?
Tell us immediately, together with any new travel details. We will check whether the service can be rescheduled.
How long does it take to reach the centre of Rome from the airport?
Allow roughly 40-60 minutes. The journey time varies according to the airport, the destination, the time of day and traffic conditions.
How long before my flight should I leave the hotel?
You need to allow for the check-in time required by your airline, the length of the transfer and a margin for traffic and the unexpected. We will advise on the recommended departure time for each individual service.
How long is the transfer between Rome and Civitavecchia?
Under normal conditions it takes around 70-90 minutes. This can increase because of traffic, roadworks or port access procedures.
Which vehicle should I choose if I am travelling with a lot of luggage?
It depends on the number of passengers and on the amount and size of your luggage. Please also tell us about pushchairs, wheelchairs or oversized items so that we can assign the most suitable vehicle.
Can I carry bulky luggage or equipment?
Yes, subject to checking the space available. Pushchairs, musical instruments, sports equipment and other oversized items must be declared when you book.
How can I pay electronically?
You will receive a payment link before the service. The instructions are set out in your booking confirmation e-mail.
Can I request a receipt or an invoice?
Yes. Please tell us when you book, together with the billing details required.
What are the cancellation conditions?
The following conditions apply:
• at least 48 hours before the service: full refund;
• between 48 and 24 hours before the service: 50% refund;
• less than 24 hours before the service: no refund.
Cancellations must be sent to contact@claudiocarroma.com. The time your message is received is the time that counts.
Can a booking be changed?
Yes, by writing to contact@claudiocarroma.com. Changes to the date, time, itinerary, number of passengers or vehicle are subject to availability.
Can I change the destination or add a stop?
Yes, once confirmed. Additional stops, destinations or mileage may change the price.
Can the price change because of traffic?
The price of a confirmed transfer does not change because of normal traffic. It varies only if you request changes, add stops, or if waiting goes beyond the time included.
Are child seats available?
We can arrange a child seat on request. Please give us the child’s age and height when you book. Availability will be confirmed in your booking e-mail.
Can I travel with pets?
Small animals are allowed on request. They must travel in a suitable carrier, placed in the rear luggage compartment, provided it is properly ventilated. They cannot travel loose in the passenger compartment.
Can I book for a person with reduced mobility?
Yes. When you book, please tell us which mobility aids are used and, for a wheelchair, the type, the dimensions and whether it folds. This allows us to assign the most suitable vehicle.
Can the passenger stay seated in their own wheelchair?
Only if a specially adapted vehicle is available. This requirement must be told to us and confirmed before the service.
Do you organise tours with a tourist guide?
We can arrange transfers and sightseeing itineraries. For visits with in-depth historical and artistic commentary, a licensed tourist guide can be requested, including in a foreign language, subject to availability.
Are the cars non-smoking?
Yes. Smoking is not permitted inside our vehicles, including electronic cigarettes and heated tobacco devices.
Can I travel at night or on public holidays?
Availability must be checked at the time of booking. The date, the time and any applicable conditions will be specified in your confirmation.
I have left something in the vehicle – what should I do?
Write to contact@claudiocarroma.com giving your name, the date, the itinerary and a description of the item. We will make the necessary checks and let you know how it can be returned to you.
