Q.: How will I recognise who my driver is at the airport?
A.: As you exit the baggage claim, your driver will be waiting with a sign on display with your name on it.
Q.: How will I recognise my driver from Claudio Car Roma at the Train Station?
A.: Your driver will be waiting with a sign on display with your name on it at the beginning of the platform at the Train Station to transfer you to your destination.
Q.: Do you offer non-smoking vehicles?
A.: All of our cars used by Claudio Car Roma are non-smoking vehicles.
Q.: How long is the transfer from the Airport to the Hotel?
A.: From both airports a transfer to a centrally located Hotel is approximately 45 minutes.
Q.: How much time should I allocate for Rome Airport transfers from my hotel?
A.: 3 hours before take-off is advisable.
Q.: Do I have to pay for my transfer in cash?
A.: We accept all forms of payment from cash to all major credit cards.
Q.: What happens if I need to change my transfer?
A.: We appreciate an email or telephone call at least 24 hours beforehand in order to provide a complete and satisfactory service. Should we fail to receive communication from you the client, an 80% cancellation fee will apply.
Q.: For a tour of the city, do I have to look for my own guide?
A.: If the service is reserved in advanced, for a short panoramic tours of Rome (3-4 hours) there is the possibility to that our drivers can also be your tour guide! For a more detailed tour we will be more than happy to organise a registered professional guide.
Q.: We are a couple coming to Italy on a cruise ship with a lot of luggage. What type of car to you recommend?
A.: In our experience, we recommend the Viano model also for 2 people. If reserved 2 months in advance, for couples, we offer a €20 discount off our published rates.
Q.: What is the transfer time between Rome and Civitavecchia?
A.: Approximate transfer time from the centre of Rome to Civitavecchia is 75 minutes.
Q.: If our plane is late do we have to pay a supplement?
A.: For delays of under 2 hours no. For delays of over 3 hours the supplement is €30 per hour.
